Our Hat Repair & Alteration Policy

We’re a small shop (both in terms of staff and space), and we devote most of our time to our first love, which is making hats. Because repairs and refurbishments are an art, and are often more complex than hat making, we are able to accept only a limited number of hats each month for repair, cleaning or re-blocking. Hat's made by Paul's Hat Works can occasionally be accommodated outside of our policy guidelines, though still need an appointment.

Here’s what you need to know if you’d like us to work on your hat:

Appointments: We accept hats for repair by appointment only. Please call us at 415-221-5332 to schedule the next available appointment. Our repair work is done on a first-come, first-served basis – no rush orders accepted. And please don’t ask us to hold your hat until the next available appointment; we just don’t have the space. Wait for your appointment to bring it in.

Assessment: Before we do any work, we’ll do a hands-on assessment so we can tell you what your hat needs, and what it will cost. If it has a problem we can’t fix, we’ll let you know that, too.

Estimates: We can sometimes provide an approximate price range for your repair over the phone when you make your appointment, but because each hat and each repair are different, we can give you a firm estimate only after we’ve seen the hat in person. If you want to ship us your hat, please send us an email with clear photos, and a description of the work you would like so we can assess and quote the hat before you ship it.

Turnaround Times: Repairs are usually ready in two to four weeks. Generally, hats accepted between the 1st and 15th of the month will be ready around the 30th. Hats accepted in the second half of the month will be ready around the 15th of the following month. While we do our best to stick to that timetable, all deadlines are approximate; we’ll call you if, for some reason, your repair will be delayed.

What We Can Do: We will do our very best to clean and repair each hat we take in, and we can really work some magic. In fact, a full cleaning of your hat every two to five years (having it stripped, washed and re-blocked) can elongate its life. You’ll know it’s time to get your hat cleaned when you notice body oils building up in the ribbon and brim near the sweatband. Keeping the dust off by brushing your hat regularly not only keeps it looking great, it also makes it possible for us to remove oils in a full clean.

The style of your hat can be manipulated easily. Often hats go unworn because of small details in a hat's personality that don’t match that of the wearer. Everything from the width of the brim and the height of the crown to the color or size of the ribbon can make the difference between a hat you never wear and one you never want to take off. Fortunately, many of these factors can be adjusted relatively easily, and we can make recommendations for you.

What We Can’t Do: We repair hats that are of the same style and materials as the hats we make. So we don’t work on baseball caps, some qualities of wool, white wool, bleached straw hats, paper “straw” hats, or flat-pattern caps.

Also, like any other article of apparel that has been worn, your hat may have invisible weak points or include materials that react in unexpected ways to our processes. While we do our best to identify those potential problems before we start, they may become apparent only during the repair. As a result, we are not liable for any unforeseen damage. Additional charges may apply if, after consultation with you, we replace any materials or do additional work because of these unseen problems.

We make your hat look good in 1, 2, 3 or 4
Action Description Any Hat Our Hats If your Hat Is.....
1 Felt Cleaning/ Full Re-size Take apart, wash, re-block, put back together. $150.00 $130.00 Well worn shape, showing dirt and grease
Straw Cleaning/ Full Re-Size Ditto $110.00 $90.00
+ new leather if sizing up or down + $10 + $10
+ new ribbon (price varies depending on ribbon) + $10-$30 + $10-$30
2 Seasonal Flange and Touch up. Brush, Freshen, Clean Sweatband, Shape Brim, Touch up Crown Shape $55.00 $50.00 Not showing grease, mis-behaving brim, looks a bit tired
full reblock crown instead of touch up + $20 + $15 Crown has seen better days
3 Simple Clean and Shape Touch Up Brush, Freshen, Clean Sweatband, Touch up Crown Shape $35.00 $30.00 Lookin good, just needs sprucing and a little crown love
4 Simple Clean Brush, Freshen, Clean Sweatband $25.00 $20.00 Lookin good, just needs freshening
Or you pick and choose
Action Description Any Hat Our Hats
Re-Block (Crown) Re-shape Crown, + $20 if flange needed $30.00 $20.00 Shaping
Re-Flange (Brim) Shape Brim and Snap of hat $20.00 $15.00
Western Flange with block $25.00 $20.00
hand block $35.00 $30.00
Conform Hat Flange/Steam headshape into hat $35.00 $15.00
Brim Cut + $20 if flange needed, + $15 if hand cut $15.00 $10.00
Brim Curl + $20 if flange needed $25.00 $20.00
New Leather Sweatband New leather, sew in, sew on ribbon, flange $70.00 $60.00 Parts
Sew in Leather Sweatband / non-PHW Sew in your leather, flange $50.00 $40.00
Sew on ribbon/ non PHW Sew on ribbon, flange $50.00 $35.00
Change Vintage Ribbon Vintage ribbon, sew on, flange $50.00 $40.00
Change Non-Vintage Black Ribbon New ribbon, sew on, flange $45.00 $35.00
Change Special Ribbon/print/design Special ribbon, sew on, flange $60.00 $50.00
Sew in Lining/ non PHW Your lining, sew in $10.00 $5.00
New Lining Lining, sew in $25.00 $20.00
Wash and Sew in Lining Wash your lining, sew in $20.00 $15.00
Stretch +$20 if flange needed, disclaimer tearing and shrinking potential $15.00 $10.00 Manage Flaws
Glue Cracks in Straw Hat will look same, prevents unraveling $10-$40 $5-$30
Add fabric boot/patch to felt Strengthen weakspots in crown $30-50 $20-$40
Stiffening +$20 if flange needed $20-$50 $20-$50
Moth Holes/ Hand Stitching Close/hide holes, fix stitching on leather or ribbon $30-$50 $20-$40
Grommets/ Eyelets One set of Two; Installed in felt or leather $20.00 $15.00 Insurance
Stampeed Strap Cow Leather, Braided cord, decorative or waxed: varying availability, grommet's included Cord & Flat Leather 3mm Leather Braid
Full Loop Up through grommet in brim, loops full crown, and down through other grommet $46 $70
Single Loop Up through frommet in brim, loops half crown and down through other grommet $40 $60
Single straps Up through grommet in brim, eyelet in leather on each side, or hidden in sweatband seam $30 $50