Our Hat Repair & Alteration Policy: We only provide service for Paul's Hat Works made hats.
We’re a small shop (both in terms of staff and space), and we devote most of our time to our first love, which is making hats. Because repairs and refurbishments are an art, and are often more complex than hat making. So reluctantly, we will no longer be doing maintenance, alteration, refurbishment, repair, adding new ribbons, etc. on hats from other brands for the time being. We will still work on Paul’s Hat Works hats.
Here’s what you need to know if you’d like us to work on your hat:
Appointments: We accept hats for repair by appointment only. Please call us at 415-221-5332 to schedule the next available appointment. Our repair work is done on a first-come, first-served basis – no rush orders accepted. Please wait for your appointment to bring your hat in.
Assessment: Before we do any work, we’ll do a hands-on assessment so we can tell you what your hat needs, and what it will cost. If it has a problem we can’t fix, we’ll let you know that, too.
Estimates: We can sometimes provide an approximate price range for your repair over the phone when you make your appointment, but because each hat and each repair are different, we can give you a firm estimate only after we’ve seen the hat in person. If you want to ship us your hat, please send us an email with clear photos, and a description of the work you would like so we can assess and quote the hat before you ship it.
Turnaround Times: Repairs are usually ready in two to four weeks. Generally, hats accepted between the 1st and 15th of the month will be ready around the 30th. Hats accepted in the second half of the month will be ready around the 15th of the following month. While we do our best to stick to that timetable, all deadlines are approximate; we’ll call you if, for some reason, your repair will be delayed.
What We Can Do: We will do our very best to clean and repair each hat we take in, and we can really work some magic. In fact, a full cleaning of your hat every two to five years (having it stripped, washed and re-blocked) can elongate its life. You’ll know it’s time to get your hat cleaned when you notice body oils building up in the ribbon and brim near the sweatband. Keeping the dust off by brushing your hat regularly not only keeps it looking great, it also makes it possible for us to remove oils in a full clean.
The style of your hat can be manipulated easily. Often hats go unworn because of small details in a hat's personality that don’t match that of the wearer. Everything from the width of the brim and the height of the crown to the color or size of the ribbon can make the difference between a hat you never wear and one you never want to take off. Fortunately, many of these factors can be adjusted relatively easily, and we can make recommendations for you.
What We Can’t Do: We repair hats that are of the same style and materials as the hats we make. So we don’t work on baseball caps, some qualities of wool, white wool, bleached straw hats, paper “straw” hats, or flat-pattern caps.
Also, like any other article of apparel that has been worn, your hat may have invisible weak points or include materials that react in unexpected ways to our processes. While we do our best to identify those potential problems before we start, they may become apparent only during the repair. As a result, we are not liable for any unforeseen damage. Additional charges may apply if, after consultation with you, we replace any materials or do additional work because of these unseen problems.